Customer Correspondence

In order for DesignASuitcase.com to quickly, efficiently and professionally serve our customers’ needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be confirmed and responded to within 24 hours or less as long as your order number or the word " DesignASuitcase.com " is placed in the subject line of your email, and it is sent to support@DesignASuitcase.com ONLY. Please DO NOT send emails to any other DesignASuitcase.com email address (unless you are requested) since it will be discarded as SPAM.

Order Production

Production of orders including orders from the continental United States (U.S.), as well as worldwide orders (INTL.); the production period for custom imprinted product is 5-7 business days or less. On the rare occasion that a product style, color or size is on back order, production time may be extended.

Order Shipping

Delivery times for regular shipments take approximately 8-12 business days for deliveries to USA and Canada. For shipments to other countries, transit may take longer due to shipping delays and increased security checks with international customs. Delivery dates are not guaranteed and may incur additional transit time due to unforeseen delays with the shipping service provider and extreme weather conditions.

Shipping & Delivery Resources

DesignASuitcase.com utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by DesignASuitcase.com. We do not currently offer overnight shipping on a local or worldwide basis. DesignASuitcase.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these.

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