This Agreement governs your use of DesignASuitcase.com and the service that it provides.
Services are provided to individuals who are at least 18 years old or minors aged between 13 and 17, who have parental permission to open and maintain an account. You understand that by using DesignASuitcase.com and its services, you have agreed to the terms and conditions of this Agreement and you agree to use the Site and the Service solely as provided in this Agreement.
We reserve the right to change these Terms and Conditions from time to time at our discretion and without providing notice. All Terms and Conditions are applicable to the extent permitted by law. The Terms and Conditions will be made available via our website at www.DesignASuitcase.com.
In order for DesignASuitcase.com to quickly, efficiently and professionally serve our customers’ needs as well as to insure that all customer correspondence is properly documented, please submit ALL inquiries to us via email. Inquiries will be confirmed and responded to within 24 hours or less as long as your order number or the word " DesignASuitcase.com " is placed in the subject line of your email, and it is sent to support@DesignASuitcase.com ONLY. Please DO NOT send emails to any other DesignASuitcase.com email address (unless you are requested) since it will be discarded as SPAM.
Production of orders including orders from the continental United States (U.S.), as well as worldwide orders (INTL.); the production period for custom imprinted product is 5-7 business days or less. On the rare occasion that a product style, color or size is on back order, production time may be extended. Orders produced within this reasonable, stated period are not returnable or refundable since customized product is not re-stockable. Once production is completed your order will be shipped immediately.
Delivery times for regular shipments take approximately 8-12 business days for deliveries to USA and Canada. For shipments to other countries, transit may take longer due to shipping delays and increased security checks with international customs. Delivery dates are not guaranteed and may incur additional transit time due to unforeseen delays with the shipping service provider and extreme weather conditions.
Shipping & Delivery Resources
DesignASuitcase.com utilizes well known, outside national & international shipping carriers. All shipping times are within the control of the outside carrier and therefore are not guaranteed by DesignASuitcase.com. We do not currently offer overnight shipping on a local or worldwide basis. DesignASuitcase.com is not responsible for any VAT, Duty Charges or Brokerage Fees at time of delivery. Please check with your local laws and regulations as we are unable to advise you on these
For more information on shipping outside of the US, see our international shipping information & instructions here
Returns & Cancelations
DesignASuitcase.com produces each and every customer order on a personalized basis. For this reason DesignASuitcase.com is unable to accept returns or exchanges of product due to a customers’ desire to the change the size, style, color, art or design of the product that they ordered.
DesignASuitcase.com responsibility is to duplicate, to the best of our ability, designs which are submitted even though the design image may be low resolution or may be defective in some way. DesignASuitcase.com will imprint designs exactly as received from the customer and, we do not accept written requests to alter the design which is submitted with the order. DesignASuitcase.com is not responsible for and does not accept returns or exchanges due to the designs "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product.
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandises which is used), cancellation is not possible. However replacement or refunds will be arranged if the product is deemed defective.
DesignASuitcase.com warrants product(s) to be in good condition and free from defects in material and workmanship for a period of 5 days from arrival. DesignASuitcase.com’s liability shall be, and is limited to repairing or replacing, at its option, any defective product which is returned for one of the following reasons: (1) the item is physically defective, i.e., torn, broken; (2) quality of the decorating (printing or engraving) or the design of the final product is below the standard relative to the quality of the artwork provided by the customer. DesignASuitcase.com is not responsible for dissatisfaction of printing quality when customer provided Content below recommended standards as agreed to during the purchase process. For product returns, customer is responsible for any shipping charges, custom fees and risk of loss or damage during transit to DesignASuitcase.com. Products which have been subjected to use, abuse, misuse, alteration and modification as determined solely by DesignASuitcase.com, are not covered.
DesignASuitcase.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to support@DesignASuitcase.com. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by DesignASuitcase.com within 14 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Had product been used? Is the product usable or a full loss to you? The email must contain the order number in the subject line.
DesignASuitcase.com customer service team will reply within 24-48 hours with either further questions or with a Return Authorization number and a return shipping address. All returns must be clearly marked with this Return Authorization number. Returns received without a valid Return Authorization number will not be processed, or accepted for any consideration.
Once the product is returned to DesignASuitcase.com via standard or tracked USPS mail (DesignASuitcase.com is not responsible for lost returns that are not tracked), DesignASuitcase.com Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A re-stocking fee and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of DesignASuitcase.com.
Content means any photographs, graphics, images, text, message, creative material, links, comments, and other content that uploaded and/or generated by you (Collectively, Content) through the use of this Website. You understand that you are solely responsible for any Content you upload, create, post, email, process, store or otherwise make available through your use of the Website and that neither DesignASuitcase.com nor any other party involved with the production of any product has no responsibility or liability of any type with respect to such Content. Moreover, you understand that you may be exposed to Content that you consider offensive and you take sole responsibility for such exposure.
Intellectual Property Rights of DesignASuitcase.com and Third Parties
DesignASuitcase.com is committed to the appropriate and legal use of the intellectual property of others, and we require our users to behave similarly. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, written and other materials that appear on the DesignASuitcase.com Site (collectively the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by DesignASuitcase.com.
DesignASuitcase.com is the owner of the DesignASuitcase trademark; other trademarks made available through this Site, including logos, slogans, color schemes and design trademarks, are licensed for use by DesignASuitcase.com from Institutions and other third parties (the "Licensed Marks"). By using the DesignASuitcase.com site, you agree to limit your use of Licensed Marks to uses that are directly related to such third parties and to comply with any restrictions or conditions imposed on the use and access of the Licensed Marks by the third parties.
Customer retains all ownership of Content you submitted to the DesignASuitcase.com. By submitting Content to DesignASuitcase.com, You hereby grant DesignASuitcase.com and/or a third party subcontractor/ partner a nonexclusive, worldwide, transferable license to use, copy, reproduce, modify, publicly display, and distribute your Content, solely for the purposes of enabling you to use our service and/or to process, produce and deliver your product(s). However, by submitting or communicating Content on areas of the service including but not limited to questions, e-mails, survey, comments, suggestions, reviews, and/or other written information to DesignASuitcase.com, you assign, grant and transfer all intellectual property rights of such Content to DesignASuitcase.com. DesignASuitcase.com may use, copy, publish, share, implement, and transfer such Content for internal use, marketing, advertising and in any way and for any purpose as DesignASuitcase.com may decide at its sole discretion.
DesignASuitcase.com has the sole discretion to reject any order that it considers libelous, defamatory, obscene, profane (according to standards established by the FCC), portraying irresponsible use of alcohol or other substances, advocating persecution based on gender, age, race, religion, disability or national origin, containing explicit sexual content or is otherwise inappropriate for DesignASuitcase.com production. You agree to not use DesignASuitcase.com's Service to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or that infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party.
Intellectual Property Claims
DesignASuitcase.com respects the intellectual property of others, and we ask our users to do the same. It is DesignASuitcase.com policy, in appropriate circumstances and at its discretion, to remove submissions of users, who may infringe on the copyrights, trademarks, or other intellectual property rights of others.
If you believe that your work has been copied and your rights violated in a way that constitutes copyright or trademark infringement, please provide DesignASuitcase.com Agent for Notice with the following information.
1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright, trademark, or other intellectual property interest;
2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
3. The URL or product(s) used in connection with the sale of the allegedly infringing merchandise;
4. your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
DesignASuitcase.com Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:
PO Box 310 Ludington, MI 49431
You agree to defend, indemnify and hold DesignASuitcase.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees, arising from or relating to your use of DesignASuitcase.com website and service, your violation of this Agreement, or your violation of any rights of another.
Limitation of Liability
DesignASuitcase.com will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages (including damages relating to data loss or loss of goodwill) arising out of or relating to the use of the Website and DesignASuitcase.com service. This applies to all situations however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under applicable law.
The ownership, risk of loss, right to possession and title to product(s) shall pass to the customer upon shipment by DesignASuitcase.com to the shipping carrier.
You acknowledge that these Terms, described herein, shall be governed by the laws of the State of Michigan, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of, these Terms and Conditions.
If any provision of these terms and conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The terms and conditions stated herein are declared to be Severable.
DESIGN YOUR OWN
DESIGN MORE GREAT PRODUCTS