Returns & Cancelations
DesignASuitcase.com produces each and every customer order on a personalized basis. For this reason DesignASuitcase.com is unable to accept returns or exchanges of product due to a customers’ desire to the change the size, style, color, art or design of the product that they ordered.
DesignASuitcase.com responsibility is to duplicate, to the best of our ability, designs which are submitted even though the design image may be low resolution or may be defective in some way. DesignASuitcase.com will imprint designs exactly as received from the customer and, we do not accept written requests to alter the design which is submitted with the order. DesignASuitcase.com is not responsible for and does not accept returns or exchanges due to the designs "look" or "feel". Further, the "look" or "feel" of the designs application to the product is not grounds for the return of the product as long as the design is fully applied to the product.
Due to the unique nature of all custom made orders (any designs, images, logos, characters or special merchandises which is used), cancellation is not possible. However replacement or refunds will be arranged if the product is deemed defective.
DesignASuitcase.com warrants product(s) to be in good condition and free from defects in material and workmanship for a period of 5 days from arrival. DesignASuitcase.com’s liability shall be, and is limited to repairing or replacing, at its option, any defective product which is returned for one of the following reasons: (1) the item is physically defective, i.e., torn, broken; (2) quality of the decorating (printing or engraving) or the design of the final product is below the standard relative to the quality of the artwork provided by the customer.
DesignASuitcase.com is not responsible for dissatisfaction of printing quality when customer provided Content below recommended standards as agreed to during the purchase process. For product returns, customer is responsible for any shipping charges, custom fees and risk of loss or damage during transit to DesignASuitcase.com. Products which have been subjected to use, abuse, misuse, alteration and modification as determined solely by DesignASuitcase.com, are not covered.
DesignASuitcase.com will provide a Return Authorization number and return address once a valid claim regarding defective product is submitted to support@DesignASuitcase.com. This claim must be submitted within 5 business days of the products receipt by the customer and must be received by DesignASuitcase.com within 14 days of the products receipt by the customer. When requesting a Return Authorization number, the following information is required: Detailed reason for return? Had product been used? Is the product usable or a full loss to you? The email must contain the order number in the subject line.
DesignASuitcase.com customer service team will reply within 24-48 hours with either further questions or with a Return Authorization number and a return shipping address. All returns must be clearly marked with this Return Authorization number. Returns received without a valid Return Authorization number will not be processed, or accepted for any consideration.
Once the product is returned to DesignASuitcase.com via a tracked parcel service (DesignASuitcase.com is not responsible for lost returns that are not tracked), DesignASuitcase.com Quality Control team will inspect the product to determine if it is defective or not. "Defective" is defined as a material manufacturers flaw in the product itself or a material error in the imprinting or embroidering of the product. Slight variations in color, design, product size, design size or product "look" are not considered defects. A re-stocking fee of $25.00 per item and return shipping charges will be charged for merchandise returned that is deemed either not damaged or if the damage is determined not to be the fault of DesignASuitcase.com.
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