FAQ

Frequently Asked Question

Q: Is the 20” bag acceptable as a carry on?

A: The 20" suitcase measurements are 22"x 14" x 8.75" wheels included (44.75 linear inches). Check with your airline, but it should be acceptable as carryon luggage with most domestic airlines.

Q: Does the suitcase have TSA locks?

A: Yes, DesignASuitcase.com’s luggage includes a TSA accessible zipper lock and we provide instructions to change the combination to code you choose.

Q: Are the wheels on the suitcase spinner wheels?

A: Yes, DesignASuitcase.com’s four luggage wheels are 360 degree rotating spinner wheels.

Q: How long will my order take to make and ship?

A: Most orders will ship in 5 business days or less. If you have large quantities or we contact you for changes it could take slightly longer.

Q: Can my order be shipped outside the US?

A: Yes, we have collaborated with Borderlinx.com, a free service that provides you with a US Shipping address, for more information see our international shipping page here.

Q: Am I able to use any type of image? If yes what format? .eps? .jpg? .pdf?

A:The formats you can use are JPEG, GIF, BMP, PNG

Q: Can DesignASuitcase.com assist with the design my item?

A: Our website provides an easy to use, simple design tool to upload your files and make your items just how you want them. While we cannot create the actual design for your bag, our knowledgeable Customer Service team would be happy to help guide you through the process.

Q: Are there choices for other colors of the back of suitcase? Are we able to choose another color?

A: At this time we only offer the color design for the back of the suitcase as shown in the photo.

Q: Can I return or cancel the suitcase after I order it?

A: Because we produce a custom product to your specifications, we cannot accept returns or cancelations after an order is placed. Please be sure all your words or dates are spelled correctly prior to placing your custom order. Please do not use a photo you are unsure of with the expectation it can be returned once you receive it. This is not possible with our service.

Q: How do I see what I my item will look like?

A: The design tool on our website allows you to create your custom item and shows you a representation of what the product will look like.

Q: Do your employee’s examine the design/photo before producing the product to be sure it is good enough quality?

A: The design tool allows you to use files that are an acceptable printing quality to produce your image. If the image you provide is not at the minimums or above the design tool will ask you to waive the warning or suggest you use the photo with other smaller photos you can add to make a multiple photo design by reducing the size of the photo on the item.

Q: How do I know the size or resolution of image should I be using?

A: Optimal files sizes are 2800 x 2000 Pixels or larger. It is recommended that you use a file no less than 2000 x 1500 Pixels. It is possible to upload file sizes smaller than 2000 x 1500 pixels, however, we cannot provide assurances for the printed quality of the item(s) produced. While images around the minimums (or smaller) could look acceptable from several feet away, they will not have the same quality up close. If you would like to use files smaller than the recommended sizes, it is best to use the design tool to create a collage using multiple uploads and limit the size of each on the item(s) printing panel.

Q: Does any photo or image work?

A: Some older or scanned photos may work but the quality of the photo provided will result in the same quality of the image on the product. Smaller file sizes will also present some visual quality differences when stretched to fit our large items. Although you may be happy with the overall image from several feet away, the image up close will appear pixilated when using a smaller file size.

Q: Can I use a sports team logo, or a business logo on my custom item?

A: To use an image on your item you must be the legal owners of any image you choose to use on your design or have permission to do so. By providing the image to Designasuitcase.com you are stating you have legal rights to use that image for reproduction purposes. Designasuitcase.com reserves the right to suspend and/or cancel production of any design that we feel may violate copyright law. For information on copyright visit the United States Copyright Office at http://www.copyright.gov and the federal law on copyrights (U.S.C. Title 17) http://www.access.gpo.gov/uscode/uscmain.html. For information about Trademarks visit United States Patent and Trademark Office at http://www.uspto.gov and the federal law on trademarks (U.S.C. Title 15) http://www.access.gpo.gov/uscode/uscmain.html.